The ASCI (American Consumer Satisfaction Index) has published the report for the year 2014. It concludes that Samsung surpasses Apple in consumer satisfaction.
Apple has fallen from 83% to 79% in recent years, until the Korean company finally managed to surpass them. And it is that Samsung has managed to rise in two years from 71% to 81%, in this past year.
The cause of Apple's decline are the different failures that the iPhone has experienced in its launches each year. In addition, the solutions have been slow to arrive, as have the orders to the homes of consumers.
On the other hand, Nokia and Motorola achieve 77% of satisfied users. They are followed by HTC with 75%, BlackBerry with 74% andLG with 73%.
The case of Nokia is also curious, which is now really called Microsoft Mobile The Finnish company has increased by 1.3% in consumer satisfaction when being bought by Microsoft. It leaves her in a good position, surpassing those mentioned above.
In general terms, all companies maintain or rise in customer satisfaction except Apple, which seems that 2014 has not been good for it. Now it will be necessary to see if these trends continue in 2015 or change. All this without counting the Chinese manufacturers that are increasingly accepted in the markets.