ING Direct's online banking does not work , both the website and the digital bank app suffer adrop , which prevents normal operation. While these problems are usually short-lived, ING has suffered long and severe outages in the past .
Those who need to make a transfer, consult their accounts or other types of operations at ING will have to wait a bit, until the crash is resolved. The problem began around 10:00 in the morning of July 21 2021, and it was not until several hours later that ING confirmed it on its official Twitter:
Unfortunately, technical problems on servers occur with all companies, and sometimes even a basic service like banking doesn't work. In fact, some customers say that their cards don't work either, so they have run out of payment methods .
In social networks, problems at ING ATMs are also reported, although the complaints are much fewer, so perhaps they will be de alt with of specific incidents .
It is true that the fall of ING Direct may be more serious than that of other rival entities. Although its number of clients in Spain is not as high as other national banks, it is committed to online procedures, as ING hardly has any physical offices
Therefore, if the website or app does not work, there are no alternatives left, because in the event of a general drop the telephone banking service becomes saturatedalmost always in any company .
In these cases, you just have to be patient. After confirming that it is a failure that affects many users, not our Internet connection, we must wait for ING Direct engineers to restore the service that does not work .
The ING website and app are not very modern, and problems are common, but in this case the error comes directly from the servers where transactions and queries are managed.
Unfortunately, ING Direct outages are common, and when it doesn't work, customers are annoyed. It is true that it offers attractive conditions compared to other banks in Spain, but without guaranteeing the stability of the service it may end up losing popularity .